Privacy Policy / Disclaimer

Systems Administration Management Consulting Limited

At Systems Administration Management Consulting Limited (SAM), the privacy and security of your Personal Information is important to us, and we are committed to protecting your privacy.

Introduction

Overview

This Privacy Policy explains how SAM may collect, hold, use and disclose information that identifies you (your personal information).

If you would like to contact us in relation to this Privacy Policy or our use of your information, please email us at the details set out in the Contact Us section below.

Application of this Privacy Policy

Please read this Privacy Policy carefully. It applies to any personal information that you provide to SAM or authorise us to collect through whatever means or that we obtain intentionally or otherwise through our activities conducted for your benefit. By providing SAM with personal information, or using our website or other services, you authorise us to collect, use and disclose your personal information in accordance with this Privacy Policy.

Updates to this Privacy Policy

SAM may update this Privacy Policy at any time by posting an updated version of this Privacy Policy on our website - https://samconsulting.co.nz/privacy. The updated version of this Privacy Policy will take effect immediately upon such notice. We may also take additional steps to bring the changes to your attention, including by notifying you directly. You are responsible for reviewing this Privacy Policy regularly to ensure that you are aware of any updates.

Additional rights and obligations

This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act 1993 (as amended or replaced from time to time) (Privacy Act) or any specific authorisation that you provide to us when you interact with us or use our services.

You are not required to provide us with any personal information that we request. However, if you do not do so, we may not be able to provide certain services to you.

Collection of personal information

Types of personal information we collect

The personal information we collect, directly or indirectly, will vary depending on the services that you use, and your interactions with us. For example (without limitation), we may collect your:

• name, address, telephone numbers and e-mail addresses;
• information relating to your relationship with SAM, for example (without limitation) the scope of home repair work, communications regarding the status and progress of the home repair work, Gantt charts regarding scheduling and progress of the home repair work;
• information that is personal in nature, directly or indirectly, from 3D scanning/imaging, photos or video footage of the interior (including personal effects) or exterior of your home; and
• feedback that you provide.

How we collect personal information

Generally, we collect personal information directly from you but such information will also be collected directly or indirectly as part of our services in relation to the repair of your home. We may also collect your personal information from a third party if you authorise us to do so.

Information about other people

If you provide us with, or authorise use to collect, personal information about another person, you confirm that they have authorised you to provide us, or authorise us to collect, their personal information in accordance with this Privacy Policy and that you have informed them of their rights to access their personal information, as set out below.

Use of personal information

SAM may use your personal information for the following purposes:

• for the general operation of SAM and our relationship with you, including providing you with products or services that you have requested; and
• for any other purpose authorised by you or permitted by law.

Disclosure of personal information

SAM may share your personal information with the following parties:

• our related customers (trade businesses engaged in your home repair work), companies and organisations, partners, insurers, risk adjusters, contractors and service providers, to assist us with the operation of SAM or the provision of products or services or otherwise as part of the repair of your home; and
• any other party authorised by you or to whom we are required or authorised to disclose personal information in accordance with applicable law.

We require any third parties to adhere to confidentiality requirements and to the requirements of the Privacy Act.

Storage of personal information

Storage

Personal Information that we collect is either held by us at our head office (refer to the Contact Us section below) or on our behalf. For example (without limitation), some information we hold will be stored in “the cloud” in secure databases on our behalf by third parties based overseas, including the use of portals such as Matterport based in the United States (or any equivalent portal or technology from time to time as appropriate). The use of these services, and the transfer of information overseas (if applicable) will not relieve us of our obligations under the Privacy Act and this Privacy Policy.

Security

Security of your information is very important to us. We will take reasonable technical and organisational precautions to protect personal information that we hold. However, due to the inherent nature of the internet, we are not able to guarantee the security of any information that we hold or that you transmit to us.

Updates

We rely on you to update us if your contact details change (please refer to the Contact Us section below).

Access and correction of personal information

Under the Privacy Act, you have the right to access and request correction of any personal information that we hold about you. Please refer to the Contact Us section below.

Other websites

Our website may provide links to other websites for your convenience and information. These websites are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy. We are not responsible for the privacy policies or the content of any third party website.

Contact us

If you have any questions or requests relating to this Privacy Policy or personal information that we may hold about you, please contact us on: